Tag Archives: Frequently Asked Questions

Frequently Asked Questions

We have many questions regarding the sizes of our stamped charms. We put together a chart to help you visualize what sizes are available. If you are looking for a special size and don’t see it listed, message us and we will see if we can accommodate your request.

Disk & Washer Sizes:
7/16″- fits 1-3 letters/spaces
5/8″ – dime size, fits 1-9 letters/spaces
3/4″ – penny size, fits 1-11 letters/spaces
1″ – quarter size, fits 1-13 letters/spaces
Washer – 1 ¼ “ – fits up to 31 letters/spaces

Most of the above sizes are offered in the following metals:
Copper
Brass
*Alkeme™ Silver

*Alkeme™ is the new alternative to silver. Alkeme is 18 gauge, made in the USA, and lead, nickel, and cadmium free.

JEWELRY CARE:
Silver Plated, Copper and Brass metals have a tendency to tarnish and this is normal. Avoid exposing your jewelry to harsh chemicals such as chlorine, cosmetics, hair spray, and perfume. Get beautiful first and then put on your jewelry! Also, avoid storing your jewelry out in the open air and humidity to reduce tarnishing. Sister Charm suggests you remove your jewelry before going to bed to avoid breaking your chain. The metals in your jewelry are not scratch proof, to keep scratches to a minimum, store your jewelry so that it isn’t rubbing against other metals. You can keep your jewelry from Sister Charm looking good-as-new by using a jewelry polishing cloth. If you need to bring out the shine or mend light scratches, you can use the finest of steel wool to gently polish your piece by rubbing in one direction up or down and then following with your jewelry cloth. If you have any questions, please feel free to send us a message on our Facebook page or blog page at www.Sistercharm.com

RETAIL:
If you would like to carry Sister Charm jewelry in your store, please contact Amy Kemmerer at amykemmerer@sistercharm.com

Shipping
We will ship USPS Priority mail.
*Your item will ship within one to two weeks upon receiving full payment for your order.
**If you need your purchase sooner, message us to make other arrangements. We will do our best to accommodate your needs.

Refunds and Exchanges
Sister Charm wants you to be happy with your purchase. If you have any issues with your order, please let us know within 5 days of receiving your order and we will work with you to make it right. You will be responsible for return shipping on any items not handmade or custom designed.

*ALL HANDMADE AND CUSTOM ORDERS ARE A FINAL SALE!

Additional Policies and FAQs
Please contact us before leaving neutral/negative feedback, so we may have a chance to correct any problems you may have with your order. Your satisfaction really does matter to us. Thank you for your business!

Please contact us if you have any other questions or concerns.